← Beam

A LITTLE HELP

Beam support

Stuck on something other than a puzzle?
Write to beam@parskunt.com.

Tell us your device model, iOS version, Beam version and what happened. For a puzzle question, include the world and level. Please don’t send passwords or full payment details.

Frequently asked questions

How do I restore a purchase?

Use the same Apple Account used for the purchase, connect to the internet, then open Settings → Restore in Beam. The one-time Remove Ads + Night Shift levels purchase can be restored. Hint packs are consumable purchases and cannot be restored through Restore Purchases. If a purchase hasn’t arrived, email us with the product name and date. Restoring purchases does not restore local game progress.

How do hints work?

Open the hint panel in a level. The idea is free; revealing a region or one trap uses a hint. You can choose a rewarded video for 2 extra hints when one is available, or buy a 3-hint or 10-hint pack. Every puzzle can be solved without buying hints. An ad reward is delivered after the provider confirms completion.

Why do I see ads after buying Remove Ads?

Remove Ads stops automatic break ads. Optional rewarded videos remain available when you choose to watch one. If automatic break ads still appear, try Settings → Restore using the original Apple Account, then contact us if the problem continues.

Can I change ad privacy choices?

Open Settings → Ad privacy choices when available. On iOS you can also change tracking permission in your device settings. Declining tracking does not prevent you from playing.

How do I unlock Night Shift?

The first two puzzles are free to try. Complete all 90 main levels with at least one star each to unlock all 15 Night Shift puzzles for free, or unlock them immediately with the one-time Remove Ads + Night Shift levels purchase.

Progress and unused hints are stored on your device. Removing app data can lose them. Read the privacy policy and terms of use.